Refund policy

Before we start

If you cancel before any work has started, we refund the full amount you paid.

Once work has started

Once meetings have been arranged or paperwork has begun, we refund the part of the service not yet performed, in proportion to the whole.

A study or report that has already been delivered to you cannot be refunded.

Fees already paid to third parties on your behalf, such as official fees or translations, are not refunded.

Rescheduling a visit

Your arrival date is an estimate. Moving it is always free: tell your advisor and we adapt the preparation to your new date.

How you receive a refund

Refunds go back to the payment method you used, within 5 to 10 business days of our decision; your bank may take a few more days to show it. You receive an email when we issue it.

Your right of withdrawal

Where the law of your country gives you a right of withdrawal, you also have it as our Terms of Service describe.

How to ask

Write to me@elizabethsava.com with your order number.